FAQs

Do you accept insurance?

We are an out-of-network practice, which means we do not serve on any insurance panels. However we do provide superbills that you can submit for potential reimbursement.

If you're planning to work with an out-of-network (OON) provider, it's a good idea to call your insurance company first to understand your mental health benefits. Click below for a free download of our OON Insurance Questions Checklist. Use it as a script and notesheet when speaking with a representative.

Download checklist

Or follow along with the below questions as you are on call with an insurance representative. Jot down notes, including the name of the representative and the date and time of the call. And remember—it’s okay to ask for explanations. It’s your finances and you want to be fully informed.

START HERE:

Does my plan include out-of-network mental health coverage?

If yes, ask the following:

DEDUCTIBLE DETAILS

What is my out-of-network deductible?
Is that individual or family?
How much have I met so far this year?

REIMBURSEMENT

What percentage is reimbursed after I meet my deductible?
Is that based on the provider's fee or what the insurance company considers "reasonable and customary"?

COVERAGE FOR VIRTUAL SESSIONS

Telehealth coverage varies by state, policy, and ongoing legislation. Always check your most up-to-date benefits.

Do you reimburse telehealth sessions at the same rate as in-person visits?

SUBMITTING SUPERBILLS

A "superbill" is a detailed receipt for reimbursement. Tell the representative: "I'll be paying my provider directly and submitting superbills myself." Then ask:

Where do I send them?
How do I submit them (online portal/email/mail)?

PRE-APPROVAL REQUIREMENT

Do you require pre-authorization or pre-approval for out-of-network therapy sessions?
If yes, what steps are involved?

CPT CODES COMMONLY USED IN OUR PRACTICE

If the representative asks for service codes, you can share the following list.

Please note this list is intended as a helpful starting point. Every client's situation is different, and not all codes apply.

90791 – Initial intake session
90834 – Individual therapy session
90846 – Family session (without child present)
90847 – Family session (with child present)
A modifier of -95 is added for any telehealth session

ANY OTHER DETAILS

Is there anything else I should know about my out-of-network benefits for mental health?

Other FAQs

I'm seeking therapy for myself or my child. What's my first step?

We'd love to connect you with the right fit on our team. Please reach out to our Intake Coordinator to see if we have an appointment opening that works with your schedule.

What does it mean that you are a neurodivergent-affirming practice?

A neurodivergent-affirming approach values brains of all kinds—without framing difference as deficit. This means we reject pathologizing language and instead recognize both the strengths and the challenges.

What is the No Surprises Act?

Under the No Surprises Act, health care providers need to give clients who do not have insurance or who are not using insurance, an estimate of the bill for medical items and services.

How do I know if virtual sessions are right for me?

Telehealth has been proven to be as effective as in-person therapy for most people, and working virtually removes many barriers: eliminates your commute to our office and allows you to work with a therapist outside your immediate geographical area.